Amid the general love-fest over the Amazon Kindle, its DRM is beginning to bite some users in the butt as they are getting locked out of their accounts and, subsequently, their e-book purchases. The incidents highlight once again that the customer doesn’t really own the content when it comes to DRM; even when it’s so loose that it’s not apparent day to day, it can still hurt you in the long run.
Kindle users have been grumbling lately about Amazon locking them out of their accounts, reportedly due to an overly high volume of returns on their Kindle books. ChannelWeb draws attention to the plight of one user who admitted to three "high-priced returns," though he denied abusing Amazon’s return policy. Despite this, Amazon banned him from making more purchases from the online store, which also locked him out of accessing his already-purchased Kindle items.